retrieval & replacement

retrieval & replacement

retrieval & replacement

1. Request a return online

1. Request your return

Go to Order History in My Account, select the products you want to return and place a return request.

2. Box up your products

Wrap and seal your products in their original packaging or call us at 800-111-10CP (800-1111027) if you no longer have it.

3. Hand over your return

Returns are delivered to the shipping company whose services we use from receipt of the returns, and then the company will give you a receipt.
4. Receive your refund

We will inspect the returns and refund the payment to your bank account within 7 to 14 days. The cost of return and exchange if the product is the same as required and the link is intact, borne by the buyer

2. Return to one of our branches

يرجى تعبئة المنتجات في عبواتها الأصلية وإحضارها مرفقة بإيصال الفاتورة إلى أي فرع من فروعنا القريبة منك والمحددة في اسفل الصفحة الرئيسية تحت خانة ماي مارت وسوف يقوم الفرع بخدمتك في اوقات الدوام الرسمية .

3. Call 800-111-10CP (800-0000000) to schedule a pick-up 

1. Call for a pick-up

Speak to us at 800-111-10CP (800-1111027) to schedule a pick-up time and location. Make sure you fill out the return slip first.

2. Box up your products

Wrap and seal your products in their original packaging or call us at 800-111-10CP (800-0000000) if you no longer have it.

3. Hand over your return

Returns are delivered to the shipping company whose services we use from receipt of the returns, and then the company will give you a receipt.

4. Receive your refund

We will inspect the returns and refund the payment to your bank account within 7 to 14 days.

Warning: Test the thermos with hot water before using it with tea or coffee. If it cools, you can return it or replace it.

The cost of return and exchange if the product is the same as requested and arrived intact is borne by the buyer.

The return period must not exceed 7 days from the date of receipt of the order.